This role requires advanced troubleshooting skills, in-depth knowledge of IT systems, and a strong commitment to providing excellent customer service. The Tier 2 Technician collaborates with the IT Manager to ensure efficient resolution of user support tickets from independent restaurants, hotels, and corporate levels. This is an in-office role based out of Downtown Atlanta.
Essential Duties and Responsibilities: include the following.
- Research and Resolve software / hardware issues.
- Perform Maintenance Tasks on End User Equipment (Software Updates, Configuration Updates, Hardware Updates, Security Monitoring)
- Maintain IT inventory database.
- Configure End User devices for deployment.
- Maintain user accounts in Microsoft O365 and Active Directory
- Assist with new hardware and software implementation projects.
- Perform miscellaneous job-related duties as assigned.
